Terms & Conditions

1. Definitions

• Agreement — These Terms & Conditions, together with any service confirmation exchanged between the parties.
• Service — Business advisory sessions and related deliverables provided by Cafeto, including Starter Read, Everyday Companion, and Growth Study.
• We / Us / Our — Cafeto, operating from Calle 44 #79-32, Medellín, Colombia.
• You / User / Client — Any person or business engaging Cafeto's services or using this website.
• Content — Written summaries, checklists, roadmaps, and other materials produced during or after a session.
• Website — The site accessible at cafeto.cyou.

2. Acceptance of terms

By booking a session, submitting the contact form, or using this website, you agree to be bound by these Terms & Conditions. If you do not agree, please do not use our services or this site.

You must be at least 18 years old and have the legal capacity to enter into a binding agreement. If you are acting on behalf of a business, you confirm that you have authority to bind that business to these terms.

These terms are governed by and interpreted in accordance with the laws of the Republic of Colombia.

3. Service description

Cafeto provides business advisory services to small firms and microenterprises. Services are delivered in person at our Medellín office or online, depending on what is agreed with the client. All services are conducted in Spanish or English.

Services currently offered:

• Starter Read — One advisory session with written summary and one follow-up call. Price: $118.000 COP.
• Everyday Companion — Three-month advisory engagement with monthly sessions, between-session support, and written notes. Price: $195.000 COP per month.
• Growth Study — Four-week assessment covering pricing, cash flow, and workload, with a written roadmap and planning session. Price: $305.000 COP.

Service availability is subject to scheduling capacity. Cafeto does not offer guaranteed availability and reserves the right to decline engagements at its discretion.

4. Client responsibilities

To get the most from an engagement and to allow us to serve you well, you agree to:

• Provide accurate and sufficiently complete information about your business when requested.
• Attend sessions at the agreed time, or notify us at least 24 hours in advance if you need to reschedule.
• Use any Content we produce for your own business purposes only — not for resale, redistribution, or use in another advisory context.
• Not use our website or communications for unlawful purposes or in a manner that could harm Cafeto or third parties.

5. Intellectual property

All written Content produced by Cafeto during an engagement (summaries, checklists, roadmaps) is provided to you for your own business use. You may adapt and apply it freely within your business.

You may not reproduce or distribute Cafeto's materials commercially, publish them as your own advisory product, or share them in a way that removes attribution to Cafeto.

All other content on this website — including text, design, and structure — remains the intellectual property of Cafeto. Unauthorised reproduction is not permitted.

6. Payment terms

Fees are as listed on this website at the time of booking. All prices are in Colombian pesos (COP) and are inclusive of any applicable taxes.

• Payment for the Starter Read and Growth Study is due before the first session.
• Payment for the Everyday Companion is due monthly, at the start of each month.
• Accepted methods: bank transfer, Nequi, Daviplata, or cash at our office.

Cafeto reserves the right to update service prices. Any change will be communicated at least 30 days in advance and will not affect already-confirmed bookings.

7. Cancellation and rescheduling

• Sessions cancelled or rescheduled with more than 24 hours' notice: no charge.
• Sessions cancelled with less than 24 hours' notice: the session fee is forfeited.
• If Cafeto cancels a session, we will reschedule at no additional cost or offer a full refund for that session.
• For multi-session engagements: if you wish to end the engagement early, we will charge only for sessions already delivered. No refund is due for sessions that have taken place.

8. Disclaimers

Cafeto provides advisory opinions based on the information available at the time of each session. We do not provide legal, financial, or accounting services, and our advice does not substitute for professional services in those fields.

We do not make specific commitments about the outcomes of applying our advice. Business results depend on many factors outside our control.

This website is provided "as is". We do not warrant that it will be available at all times or free from errors.

9. Limitation of liability

To the maximum extent permitted by Colombian law, Cafeto's total liability to you for any claim arising from or related to our services shall not exceed the amount you paid for the service in question.

We are not liable for indirect losses, loss of profit, loss of business, or consequential damages arising from the use of our services or from decisions made based on our advice.

10. Confidentiality

Cafeto treats all business information shared during sessions as confidential. We do not discuss or share client information with other clients or third parties, except as required by law. This obligation continues after the end of any engagement.

11. Termination

Either party may end an ongoing engagement (Everyday Companion) by giving 14 days' written notice. Notice should be sent to [email protected].

Cafeto may terminate an engagement immediately if a client provides materially false information or acts in a way that is harmful to Cafeto or third parties.

12. Dispute resolution

If a dispute arises, we ask that you contact us first so we can try to resolve it informally. Most issues can be resolved with a direct conversation.

If informal resolution is not possible, disputes shall be submitted to the competent courts of the city of Medellín, Colombia, under Colombian law.

Nothing in these terms affects your rights as a consumer under Colombian consumer protection law (Law 1480 of 2011).

13. General provisions

• Entire agreement — These terms, together with any written service confirmation, constitute the full agreement between us.
• Severability — If any provision of these terms is found invalid, the remaining provisions continue in force.
• Waiver — Failure to enforce any provision does not constitute a waiver of the right to enforce it later.
• Assignment — You may not transfer your rights under these terms without our written consent. We may transfer ours in the context of a business reorganisation.

14. Changes to these terms

We may update these terms from time to time. When we do, we will update the date at the top of this page. For active clients, material changes will be communicated by email at least 14 days before they take effect. Continued use of our services after that date means you accept the updated terms.

15. Contact

For questions about these terms, please write to:

Cafeto — Calle 44 #79-32, Medellín, Colombia

[email protected]